Return and Refund Policy
Return and Refund Policy
At Tech Preneur, we are committed to delivering high-quality lighting products to our customers. Please review our return and refund policy carefully.
Payment Methods
We accept online payments only through our secure payment gateway.
Returns and Refunds
We offer returns and refunds only in the case of damaged products. If you receive a damaged item, please follow the process outlined below:
- Contact us within 48 hours of receiving your order
- Provide clear photographs of the damaged product and packaging
- Include your order number and details of the damage
Once we verify the damage, we will process your refund or arrange for a replacement product.
RTO (Return to Origin) Charges
Important: If an order is returned due to refusal to accept delivery, incorrect address provided by the customer, or customer unavailability, the RTO (Return to Origin) charges will be borne by the buyer. These charges will be deducted from any refund amount.
Non-Returnable Items
Products that are not damaged cannot be returned or refunded. Please ensure you review product specifications and details before placing your order.
Refund Process
Approved refunds will be processed within 7-10 business days and credited back to the original payment method used during purchase.
Contact Us
For any questions regarding returns or refunds, please contact our customer support team with your order details.